Casiny Privacy Policy
This privacy policy explains how Neptune Projects S.R.L., operating Casiny at Casiny, collects, uses, stores and protects personal data when users access the platform. It applies to all visitors, registered account holders and anyone who interacts with the website’s services, including gameplay, payments, bonus claims and customer support.
By using Casiny, players agree that their personal data is processed in accordance with this policy and applicable data protection legislation. The policy covers data collected through direct registration, browsing activity, payment transactions and platform interactions. Users based in Australia and other supported jurisdictions should review this document to understand their rights and the conditions under which their information is processed.
Definitions and Terminology
This section establishes the key terms used throughout this policy. Understanding these definitions helps users interpret their rights, obligations and the context in which their data is handled across the platform.
Interpretation
“Personal data” refers to any information that can identify a natural person directly or in combination with other data. “Processing” covers any operation applied to personal data, including collection, storage, use, disclosure and deletion. “Controller” means Neptune Projects S.R.L., which determines the purposes and means of processing. “User” refers to any individual who registers or browses the Casiny platform.
Key Terms
“Account” refers to a registered player profile created on Casiny website. “Device” means any hardware used to access the site, including smartphones, tablets and desktop computers. “Service” refers to the full scope of casino products, payment tools, promotions and support available through the platform. “Consent” means a freely given, specific and informed expression of agreement from the user.
Personal Data We Collect
Casiny collects personal data at multiple points during a user’s interaction with the platform. Data is gathered both directly through registration and indirectly through technical systems during normal browsing and gameplay.
Identity and Contact Data
When creating an account, users provide their full name, date of birth, residential address, email address and phone number. Identity documents including passports, driving licences and government-issued photo ID are collected during KYC verification. This data is required to verify eligibility, confirm age and meet licensing obligations under the Tobique Gaming Commission framework.
Payment and Transaction Data
Payment data includes card details, e-wallet identifiers, crypto wallet addresses, deposit and withdrawal records and bonus activity. Bank statements, payslips and source-of-funds documents may also be collected where enhanced AML checks apply. Transaction history covering deposits above AU$2,000 or withdrawals above AU$5,000 is retained as part of standard financial monitoring procedures.
Technical and Usage Data
When users browse or play at Casiny, technical data is automatically recorded. This includes IP addresses, device type, operating system, browser version, session duration, pages visited, game activity and security indicators. This data supports fraud prevention, account security and platform performance analysis. It is collected automatically and does not require manual input from the user.
How We Use Your Data
Personal data collected by Casiny is used for defined operational, legal and analytical purposes. Each processing activity is tied to a specific function of the platform rather than applied generally.
Account Management and Service Delivery
Identity, contact and payment data are processed to create and manage player accounts, verify eligibility, process deposits and withdrawals, apply bonuses and respond to support requests. Without this data, core platform functions cannot operate. For example, releasing a withdrawal requires identity verification and payment ownership confirmation.
Compliance and Fraud Prevention
Casiny processes personal data to comply with licensing conditions set by the Tobique Gaming Commission and applicable anti-money laundering legislation. AML checks include transaction monitoring, sanctions screening, source-of-funds reviews and duplicate-account detection. Unusual deposit patterns, rapid balance growth and high-value withdrawals may trigger enhanced review under these compliance procedures.
Analytics and Platform Improvement
Usage data and gameplay records are analysed to understand platform performance, identify errors and improve the user experience. This processing uses aggregated statistics rather than individual profiling for marketing purposes. Technical data also supports detection of software exploitation, bots and unauthorised automated gameplay.
Legal Basis for Processing
All data processing at Casiny is grounded in a recognised legal basis. The applicable basis depends on the nature of the data and the purpose for which it is used.
| 🔑 Legal Basis | 📌 When It Applies |
|---|---|
| 🧾 Contractual Necessity | Account registration, deposits, withdrawals, bonus application |
| ⚖️ Legal Obligation | KYC, AML, age verification, licensing compliance |
| ✅ Consent | Marketing communications, optional cookie categories |
| 🛡️ Legitimate Interests | Fraud prevention, security monitoring, platform analytics |
Consent and Withdrawal
Where processing is based on consent, users may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Consent withdrawal does not affect processing that is required by contract or legal obligation, such as identity verification or transaction records.
Legitimate Interests
Casiny may process certain data based on legitimate interests, including protecting the platform from fraud, detecting bonus abuse and monitoring for prohibited activity such as VPN use or collusion. These interests are balanced against user rights and do not override the fundamental rights of individual users.
Data Sharing and Disclosure
Casiny does not sell personal data to third parties. Data is shared only where necessary to operate the platform, comply with legal requirements or fulfil contractual obligations.
Service Providers and Partners
Third-party providers that support platform operations may receive limited access to relevant personal data. These include payment processors handling Visa, Mastercard, Neteller, Skrill and crypto transactions, identity verification services, cloud hosting providers and game software suppliers such as Evolution and Pragmatic Play. All third parties are subject to data processing agreements and security obligations.
Regulatory and Legal Disclosure
Personal data may be disclosed to regulatory authorities, law enforcement agencies or licensing bodies where required by applicable law or upon receipt of a valid legal request. The Tobique Gaming Commission, as the licensing authority under licence number 0000020, may request access to account data, transaction records or AML documentation as part of its oversight functions.
Affiliates and Corporate Group
Data may be shared within the corporate structure of Neptune Projects S.R.L. where operationally necessary. Such sharing follows the same data protection standards applied to third-party service providers and does not extend beyond what is required for legitimate business functions.
Data Retention
Casiny retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
| 📊 Data Category | 🕐 Estimated Retention Period |
|---|---|
| 🪙 Account and identity data | Duration of account plus up to 5 years post-closure |
| 💳 Transaction and payment records | Up to 5–7 years for AML and financial compliance |
| 📱 Technical and usage data | 12–24 months from collection |
| 🧠 KYC documents | Duration of account plus regulatory minimum |
| 📎 Support communications | Up to 3 years from last contact |
Deletion and Anonymisation
When the retention period expires, data is either securely deleted or anonymised so it can no longer be linked to an individual. Users who close their accounts may still have transaction and identity data retained for the period required by financial regulation and AML legislation. Requests for early deletion are assessed against these legal obligations before any action is taken.
User Rights
Users whose data is processed by Casiny hold a defined set of rights under applicable data protection law. These rights apply regardless of account status, subject to certain legal limitations.
Users can exercise the following rights by contacting support:
- 🎯 Right to access: request a copy of personal data held about you
- 🔒 Right to rectification: correct inaccurate or outdated personal data
- 🗑️ Right to erasure: request deletion of data where retention is no longer justified
- ⏸️ Right to restriction: limit processing while a dispute or review is in progress
- 📤 Right to data portability: receive your data in a structured, machine-readable format
- 🚫 Right to object: object to processing based on legitimate interests
- 🔔 Right to withdraw consent: withdraw marketing or cookie consent at any time
Submitting a Request
Requests can be submitted through the 24/7 live chat, the support contact form or by emailing support@casiny.com. Casiny aims to respond to verified requests within 30 days. Where requests are complex or numerous, the response period may be extended by a further 30 days with prior notice. Identity verification may be required before any request is fulfilled.
Data Security
Casiny implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures reflect industry standards appropriate for an online casino environment.
Technical Protections
Data transmitted between the user’s device and the platform is encrypted using standard secure connection protocols. Account access is protected through password requirements and authentication procedures. Payment data is handled by regulated payment providers and is not stored directly on the casino platform in full form.
Access Controls and Monitoring
Internal access to personal data is restricted to authorised staff with a legitimate operational need. Systems are monitored for unusual activity, attempted breaches and unauthorised access attempts. Security procedures are reviewed periodically to address evolving threats.
No security system is entirely without risk. Casiny takes reasonable steps to reduce the likelihood and impact of data incidents but cannot guarantee that all risks are eliminated entirely. Users are encouraged to use strong, unique passwords and to contact support immediately if they suspect account compromise.
Cookies and Tracking Technologies
Casiny uses cookies and similar tracking technologies to support platform functionality, analyse usage patterns and, where consent is given, personalise the user experience. Cookies are small data files stored on a user’s device when they visit the site.
| 🍪 Cookie Type | 🎲 Purpose |
|---|---|
| 🔐 Essential | Session management, login persistence, security functions |
| 📈 Analytics | Traffic analysis, page performance, usage statistics |
| 🎁 Functional | Language preferences, user settings, display options |
| 🧩 Marketing | Targeted content and affiliate tracking where consent applies |
Managing Cookies
Users can manage cookie preferences through browser settings or any cookie control tool provided on the site. Essential cookies cannot be disabled without affecting core platform functions such as login and payment access. Disabling analytics or marketing cookies does not prevent access to games or account features. Most modern browsers including Chrome, Firefox, Edge and Safari include built-in options for controlling cookie storage and deactivation.
Third-Party Links
The Casiny platform may contain links to external websites operated by third parties, including game providers, payment partners or promotional affiliates. These external sites are independent of Neptune Projects S.R.L. and operate under their own privacy policies.
External Site Responsibility
Casiny is not responsible for the privacy practices, content or data handling of third-party websites. Users who follow a link from the platform to an external site should review that site’s privacy policy before providing any personal data. Interaction with third-party tools embedded within the platform, such as game software from providers like Evolution or Pragmatic Play, may also involve separate data handling processes governed by the respective provider’s privacy terms.
Children and Minors
Casiny operates strictly as an 18-plus platform. The collection of personal data from individuals under the age of 18 is not permitted under any circumstances, in line with licensing requirements from the Tobique Gaming Commission.
Age Verification and Enforcement
Age verification is conducted as part of the KYC process triggered at first withdrawal or upon account review. Where there is reasonable suspicion that an account holder is under 18, the account is suspended pending verification. Any data collected from a minor identified after registration will be deleted promptly upon confirmation. Users who become aware of a minor accessing the platform are encouraged to contact support immediately via live chat or email at support@casiny.com.
Policy Updates
This privacy policy may be updated periodically to reflect changes in platform operations, legal requirements or data processing practices. Updates become effective when the revised policy is published on the site with a new effective date.
How Users Are Informed
Material changes to this policy will be communicated through in-platform notices, email notifications to registered users or updates to the policy page itself. The “Last updated” date at the top of this page indicates when the most recent revision was made. Users are encouraged to review this policy regularly to stay informed of any changes that may affect how their data is handled. Continued use of the platform following a policy update constitutes acknowledgement of the revised terms.
Contact and Privacy Inquiries
For questions relating to personal data, privacy rights or this policy, users can reach the Casiny support team through the channels listed below.
- 💬 Live chat: available 24 hours a day, 7 days a week through the platform
- 📧 Email: support@casiny.com (responses generally within 24 hours)
- 📝 Contact form: available through the Help Centre on the website
- 🏦 Operator: Neptune Projects S.R.L., company registration number 3-102-900308
What to Include in a Request
When submitting a data-related request, users should provide their registered email address, the nature of the request and, where applicable, the specific data or processing activity in question. Identity verification may be required before the request is processed. Support staff will confirm receipt of the request and provide an estimated response timeframe. For requests related to account closure, data deletion or self-exclusion, the support team can assist directly through live chat or email.